FAQ
Orders
Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can use the tracking link to follow your shipment.
Because orders are processed quickly, we cannot guarantee changes or cancellations after an order has been submitted. Please contact us via email (support@stepanistyle.com) as soon as possible and we’ll try to accommodate your request if the order has not yet entered the shipping process.
No. You can complete your purchase as a guest without creating an account.
We’re here to help. Reach out to us at support@stepanistyle.com with your order number and a photo of the item, and we’ll resolve it promptly.
Enter your code at checkout in the “Gift card or discount code” field. One promo code can be applied per order.
Shipping & Returns
Yes. Products available for purchase on StepaniStyle.com are in stock and ready to ship from our warehouse. We do not wait to source merchandise from a supplier after you place your order.
Most orders ship within 1 business day. Orders placed on weekends or holidays will generally ship the next business day.
Yes. We offer free standard shipping on all U.S. orders.
Standard U.S. delivery typically takes approximately 2–5 business days after shipment, depending on the destination and shipping service.
Yes. We ship to many international destinations. Available countries, shipping services and costs are displayed at checkout.
International shipping options include applicable duties and taxes in the amount charged at checkout, allowing you to see your total cost before completing your purchase.
Original shipping fees are non-refundable unless the return is due to a documented error on our part.
Products & Authenticity
Yes. Every product sold by Stepani Style is 100% authentic and guaranteed genuine. We source our merchandise through established brand and distribution channels and stand behind the authenticity of every item we sell.
Our buying relationships and inventory model allow us to offer authentic designer eyewear and accessories at substantial savings from original retail prices.
Included accessories vary by brand and model. Please refer to the What’s Included section on the individual product page for details about cases, packaging and accessories.
Unless otherwise noted, our sunglasses provide 100% UV protection from the sun’s harmful rays. Additional lens features, such as polarization, are identified on the product page when applicable.
Eyewear & Fit
Unless specifically stated otherwise, optical frames are supplied with manufacturer demo lenses or non-prescription lenses and will require prescription lenses to be fitted by your optician.
Optical frames and many sunglasses can be fitted with prescription lenses. Check the Specification and Details to see if a specific style is Rx-able. Compatibility can depend on your prescription and the frame, so we recommend consulting your optical professional for specialized or strong prescriptions.
The best way to determine your size is to compare the measurements listed on the product page with a pair of glasses you already own that fits comfortably. Sizing is most comparable between frames with similar shapes and materials—for example, a 54mm acetate rectangular frame will generally fit more similarly to another 54mm acetate rectangular frame than to a 54mm metal aviator. Consider the lens width, bridge width, temple length, frame shape, and material when comparing sizes, as all can affect the overall fit. We also provide the overall width dimension to aide in determining size.
Measurements are typically given in millimeters. For example, 54-18-145 means a 54mm lens width, 18mm bridge width and 145mm temple length.
Returns & Customer Care
Eligible merchandise may be returned in accordance with our return policy. Items must meet the return requirements and be received within the applicable return period. Please review our Returns & Refunds Policy for complete details.
To return your item within 30 days of purchase please open a return request on our website:
Click the profile icon on the top right of our main page (stepanistyle.com)
1. Log in to your account:
a) In the "Email" field, enter your email address, and then click "Continue".
b) Enter the six-digit verification code sent to your email.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".
If your return request is approved you receive an email with shipping instructions and a return shipping label. We will process your return within 2 business days of receipt.
Because inventory can be limited, we recommend returning the original item according to our return policy and placing a new order for the replacement item you want.
Email support@stepanistyle.com, use our online contact form.